At The Next Mobiles, we are committed to providing genuine, high-quality mobile phones and accessories. Many of our products are covered by a manufacturer’s or seller’s warranty. Please read the following warranty policy to understand your warranty coverage and the claim process.

1. Warranty Coverage

Warranty is available only on selected products. The warranty period and coverage vary depending on the product and manufacturer. Warranty details, if applicable, will be mentioned on the product page or invoice.

  • Manufacturing defects are covered during the warranty period.
  • Warranty applies only to the original purchaser.
  • Proof of purchase or invoice is required for all warranty claims.

2. What Is Covered

  • Manufacturing defects.
  • Hardware faults caused during normal use.
  • Products that fail due to factory defects within the warranty period.

3. What Is Not Covered

The warranty does not cover:

  • Accidental damage, drops, cracks, or liquid damage.
  • Damage caused by misuse, negligence, or improper handling.
  • Normal wear and tear.
  • Unauthorized repairs or modifications.
  • Damage caused by power surges or incorrect charging accessories.
  • Lost or stolen products.
  • Cosmetic damage that does not affect product functionality.

4. Warranty Claim Process

To request a warranty claim, please contact our customer support team with the following information:

  • Your Order Number or Invoice.
  • Your Full Name.
  • Phone Number.
  • Description of the issue.
  • Photos or videos showing the defect (if requested).

Our team will inspect your request and guide you through the warranty process. Additional testing may be required before approval.

5. Repair or Replacement

If your warranty claim is approved, we may:

  • Repair the product.
  • Replace it with the same model.
  • Provide a similar product if the original model is unavailable.
  • Offer a refund if repair or replacement is not possible, subject to our Refund Policy.

6. Shipping for Warranty Claims

  • Customers may be responsible for shipping the product to our service center unless otherwise stated.
  • If the warranty claim is approved due to a manufacturing defect, return shipping may be covered by The Next Mobiles.

7. Warranty Limitations

  • Warranty coverage begins from the original purchase date.
  • The warranty does not extend or renew after a repair or replacement.
  • The Next Mobiles reserves the right to reject warranty claims that do not meet the conditions outlined in this policy.

8. Contact Us

If you have any questions regarding our Warranty Policy or need to submit a warranty claim, please contact us:

The Next Mobiles
šŸ“ Model Town, Multan, Pakistan
šŸ“ž +92 332 7213939
āœ‰ļø info@thenextmobiles.com

Last Updated: July 2026